I admit it! I’m a Customer Service fanatic!

Wild isn’t it. A company built on selling office headsets. It all started in 1997. Best headsets. Incredible Customer service (no that’s not a typo, we spell Customers with a capitalized C at Headsets.com). And a team with a vision to win. We’ve come a long way in 25+ years. And we have a plan for the next 30. Although if we do really well, maybe we’ll conclude our plan in just another 20.

Our plan is not a secret. We’re headed to become #1 in the US market for office headsets. Focus, focus, and more focus. If you’re a Customer, THANK YOU. If not, get on board. Buy one, try one, or, better yet, buy lots! It’s easy really isn’t it! 🙂 Don’t I look good in that beautiful Leitner Headset in the picture?

Thanks for visiting MikeFaith.com.

Reserve Dinners

Reserve Dinners is a charity organization I started with two goals in mind. To create conversation and connection between individuals who under normal circumstances may never have had a chance to meet, and to raise money for different causes close to the heart of each honored guest. Past guests of honor have included FedEx CIO, Rob Carter, Sir Richard Branson, WSOP champion, Annie Duke, Malcolm Gladwell, and Ryan Holiday:

It was a great treat to have Ryan Holiday join me and a group of friends and entrepreneurs to chat about his life, career, and how we can apply stoicism to modern day life

Thanks to Malcolm Gladwell for joining me in my home for a fantastic conversation. We talk about his latest book, Talking To Strangers, Brexit, Hong Kong and so much more…

Articles

Below you’ll find a variety of articles written about me and Headsets.com. People often say that our business practices are creative and unusual, but we believe they’re just common-sense when you’re in the pursuit of great Customer Service. See what you think. I’ll wager you find an idea to consider applying in your professional life.

Love, Relationships, and Financial Dealbreakers
I was stopped on the street and gave my thoughts on relationships and finances. Check out this 12 minute video from the Dave Ramsey Show…

How to Sell Over Two Million Headsets Without “Selling”
Listen to this podcast with Art Sobczak where I share some of our outrageous publicity tactics, “right-selling,” and a whole lot more…

Customer Service, Tootsie Rolls and World Domination
How did a small office headset discounter become a $30+ million dollar company? Watch this interview I did with Laura Steward (careful, it’s just under an hour long)…

Dine in Great Company For a Great Cause
Here’s a short interview with Entrepreneurs’ Organization where I share thoughts on Reserve Dinners, Malcolm Gladwell, and the value I’ve gained from being a longtime member of EO…

Behind Every Leader
Watch what happened when Victoria Rabin of Executive Assistants Organization invited me and my EA to chat a bit about how we work together…

Your most unhappy customers are your greatest source of learning
A student from the UC Davis Master of Science in Business class visited Headsets.com. Here’s what he took away in regards to Customer Service…

I’m Always Happy, But I’m Never Content
What kind of attributes are commonly seen in a high performing organization? Jon Nastor and I discussed how impatience, the drive to keep learning, and other traits have contributed to Headsets.com’s success. Find out here…

How to Stop Micromanaging Your Team
Harvard Business Review interviewed me about micromanaging. Does that mean I am? Or not? Find out here…

Is your hiring method getting you the results you want?
Here are a few great examples of unique hiring techniques we use to get the right people in the right seats…

Don’t make the same mistakes I made
Austin at YoPro Wealth and I talked about how Headsets.com started and all the lessons learned along the way…

16 Customer Service Secrets You Won’t Learn Anywhere Else
We hear from Customers all the time how much they appreciate the service they get at Headsets.com. We thought we’d come up with some top Customer service tips that are fun and hopefully helpful to other businesses. Take a look and see what you think…

How Headsets.com grew from zero to $30 million with word of mouth (DamnIWish.com)
Andy Sernovitz and the people at WordOfMouth.org caught up with me to discuss a few of the word of mouth ideas that have helped Headsets.com grow over the years…

3 ways Headsets.com changed their culture… (WordOfMouth.org)
The folks over at WOM.org asked me to share a few thoughts and experiences regarding word of mouth marketing. Step 1, love your Customers…

How to Sustain Profitability During an Uncertain Economy (The Growth Strategist Show)
When Aldonna Ambler approached me to discuss profitability in this economy, I knew it was a great opportunity to share my thoughts and experiences…

Real-Life Lessons in the Delicate Art of Setting Prices (New York Times)
The New York Times caught up with me and a few others to talk turkey about pricing…

Don’t think you’re in a big enough industry? Think again!
Mixergy is a website that offers recorded interviews and courses for aspiring entrepreneurs. Andrew Warner and I…

What Your Contact Center Metrics Aren’t Telling You (1to1 Media)
A lot of people are surprised when they find out what metrics we track in our call centers…

No 10 Reveals Cameron Gift List (BBC.co.uk)
What better gift for the new Prime Minister than an iPad…

Mike talks to the BBC about starting a business in the United States (BBC.co.uk)
I really enjoyed chatting with the BEEB about entrepreneurship in the US…

Customer Retention: Keep ‘Em and Hold ‘Em (Catalog Success)
The key to Customer retention? World Class Customer Service…

An Interview with Mike Faith(Service Untitled)
Back in 2006 we talked about everything from hiring to the search for excellence…

Interview with Mike Faith (The Growth Strategist) – Sound Clip!
Here I talk about the Headsets.com approach to marketing and Customer Service…

Putting Faith in Customer Service (Merit Direct)
Would I call myself a Customer Service zealot? Probably…

More Articles…